IT SERV, offre une variété de packages télécoms et de solutions technologiques de haut niveau permettant d’urbaniser et de transformer vos systèmes d’informations.

N° 5, Impasse Chahrazed, El Menzah 4 - 1004 Tunis
(+216) 71 230 206 / (+216) 71 233 226
+216 71 230 206 / +216 71 233 226

Telecom Expertise

IT SERV offers its customers a high telecom expertise in order to help them meet their challenges.
Our dual-skilled business and technical Experts can deal with the different IT operator activities.
Each telecom operator needs to ensure the improvement of its business processes, the optimization of its information system architecture, the upgrade of its solutions and the revision of its integration techniques within its network components. However, just ensuring is not enough for a proactive operator in a context where time-to-market is crucial for the market share.
Indeed, it is necessary to anticipate the business needs and modeling them by processes, innovative solutions and structuring products, especially in a continuously changing context:

A diversity in operator processes : voice and data carrier, content provider, MVNO, ISP, hosting center, etc

Increased competition resulting in price drop and collapse of the various financial indicators: ARPU, ARFU, EBITDA, etc

A change in consumer habits, promoting a high churn rate

A fast progress of all technologies : Fix, Internet, GSM 2G, EDGE, 3G, VoIP, etc

An innovation in business logics and pricing formulas : prepaid / postpaid / mixed, subscriptions, fee-for-service and consumption billing, packages, convergence, double play, triple play, VPN, bundles, etc

An appearance of a multitude of added value services: messaging, IVR (vocal server), SMS, MMS, electronic payment, etc

IT SERV offers its wide range of services in the different technical and business operator activities, especially in:


Customer Relationship Management (CRM).




Loyalty Program Management.

Network Inventory Management.

Value Added Services (VAS) : IVR, SMS, MMS, RBT, Messaging, etc.

Order Management.

Network Inventory components and functions : Charging system (I.N), eTopUp, eVoucher, ePayment, Mobile Centrex, etc.

Design of dashboards and decision reporting (B.I).

Process re-engineering.

Validation of business plans and profitability studies.